Last updated: March 31, 2026
Introduction
SumCrum ("we," "our," or "us"), a product of ESS ENN Associates, is committed to protecting the privacy and security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI chat-based mini ERP service ("Service") via Telegram or WhatsApp.
By using SumCrum, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
When you sign up for or use SumCrum, we may collect:
- Account Information: Name, email address, mobile number, and company name provided during registration or waitlist signup.
- Business Data: Sales records, customer information, quotations, invoices, and other business data you input through the chat interface.
- Communication Data: Messages, commands, and interactions with the SumCrum bot.
- Team Data: Information about team members added to your SumCrum account, including names, roles, and contact information.
Information Collected Automatically
- Usage Data: How you interact with the Service, including commands used, features accessed, and timestamps.
- Device Information: Device type, operating system, and messaging platform (Telegram or WhatsApp).
- Location Data: Only when explicitly shared for features like sales team check-ins. Location is only collected with your active consent.
- Analytics Data: We use Google Analytics (ID: G-QWXY5B7N6Z) on our website to understand visitor behavior. This may include IP address, browser type, pages visited, and referral sources.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the SumCrum Service
- Process your commands and deliver AI-powered business insights
- Generate quotations, reports, and other business documents
- Send service notifications, alerts, and automated reminders
- Provide customer support
- Analyze usage patterns to improve our Service
- Communicate about product updates and new features
Data Sharing and Disclosure
We do not sell your personal or business data. We may share information with:
- Service Providers: Third-party providers that assist in delivering the Service (e.g., cloud hosting, messaging APIs). These providers are contractually obligated to protect your data.
- Messaging Platforms: Telegram and/or WhatsApp as necessary to deliver the chat-based Service. Please review their respective privacy policies.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure cloud infrastructure
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. We will delete your data within 30 days of a verified request, except where retention is required by law.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Export your business data
- Opt out of marketing communications
Cookies and Tracking
Our website (sumcrum.com) uses Google Analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
Children's Privacy
SumCrum is a business tool and is not intended for use by individuals under the age of 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the messaging platform or email. Continued use after changes constitutes acceptance.
Contact Us
For privacy-related inquiries, contact us at:
ESS ENN Associates
Website: essenn.associates
For support, use the SumCrum bot or visit our website.